At Spectrac we believe in providing quality service & expert advice to all of our customers. Spectrac is also an Accredited Business with the BBB of Arizona and we currently hold an A+ Rating.
I had purchased a set of Leaf springs from Brian in the spring and had an issue with them. We came to the conclusion they were defective and 9 months later I finally got them removed from the truck and he still warranted them out for me and cut me a super deal to move up to a bigger set of springs.
I get all my trailer parts from them and they always want o make sure you are taken care of!
The main welders had already left for the day, locking up all of the welding equipment. One of the employees (wish I’d gotten his name) agreed to work on it anyway so that I could safely take it with me.
It took him a while to get all of the welding tools back out, and then he quickly got to work. I had my dog with me and I couldn’t just leave her in my vehicle in the 100+ degree heat while the unexpected repairs were completed, so I left the doors open and sat on the SUV (camper still attached) while he worked.
What initially appeared to be a 30-minute job turned into a 2-hour project. He kept finding more weld problems, and patiently showed them to me and explained them. Some mechanics take advantage of women who know little about such things, but that was not the case with this young man. I felt confident that he would get my camper back on the road in greatly improved condition, and that’s exactly what he did.
He even aired up the spare tire that was mounted under the camper. I had asked the guys at Discount Tire to do that earlier in the day when I had the camper there for new tires. They didn’t bother, because the valve stem was not facing down and I guess they couldn’t spare the few minutes required to take it off (thus losing my repeat business). That didn’t deter the young man at Spectrac. He went WAY above and beyond expectations. I am especially grateful that he was willing to stay so late on a Friday to help me out.
My bill was just under $100. The welds on the underside are in far, far better shape than they were when I bought it 3 years ago. I will definitely be taking it back to Spectrac for annual inspections as well as repairs when needed.
As I was getting ready to leave, the parts manager noticed that a bulb was out on one of the camper tail lights. He quickly replaced it before I hit the road. Again, above and beyond expectations.
Thanks, Spectrac guys, for doing such an outstanding job for me. I’ll be back!